Shipping & Delivery Policy

Last Updated: July 2026

At REISS AUDIO SOLUTIONS LLP ("REISS AUDIO", "we", "our", or "us"), we are committed to delivering premium car audio products safely and efficiently. This Shipping & Delivery Policy outlines our shipping process, delivery timelines, and customer responsibilities.

1. Company Information

Legal Business Name: REISS AUDIO SOLUTIONS LLP

GSTIN: 07ABNFR0904J1Z2

Registered Office:

GF, RZ-188, Plot No. 188
Ravi Nagar Extension
Vikas Puri
West Delhi, Delhi – 110018
India

Email: support@[yourdomain].com

Customer Support: +91-XXXXXXXXXX

2. Order Processing

Orders are processed after successful payment confirmation.
Orders are generally processed within 1–2 business days.
Orders placed on Sundays or public holidays will be processed on the next working day.
During product launches, promotional events, or high-demand periods, processing times may be slightly longer.

3. Delivery Coverage

We currently deliver across most serviceable locations in India through trusted courier and logistics partners.

Delivery to remote or non-serviceable areas may take additional time or may not be available.

4. Estimated Delivery Time

Estimated delivery timelines are:

Metro Cities: 2–5 business days
Tier 2 & Tier 3 Cities: 3–7 business days
Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, REISS AUDIO may offer free shipping promotions on selected products or order values.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email and/or SMS containing the tracking details, where applicable.

Customers can use the tracking number to monitor the shipment until delivery.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

Incorrect or incomplete address
Customer unavailable
Customer refusal to accept delivery

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

8. Delivery Address

Customers are responsible for providing accurate shipping details.

Please ensure:

Full name
Complete address
Landmark (if applicable)
Valid mobile number
Correct PIN code

REISS AUDIO shall not be responsible for delays or failed deliveries caused by incorrect address information.

9. Inspection Upon Delivery

Customers are advised to inspect the package at the time of delivery.

If the package appears:

Tampered
Opened
Severely damaged

please refuse delivery if possible or notify us within 24 hours of receiving the shipment with photographs of the package and product.

10. Damaged or Missing Items

If your shipment contains:

Damaged products
Missing accessories
Incorrect items

please contact our customer support within 48 hours of delivery.

Claims received after this period may not be eligible for replacement or resolution.

11. Delays Beyond Our Control

While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including but not limited to:

Natural disasters
Heavy rainfall or floods
Political disturbances
Government restrictions
Transport disruptions
Courier network issues
Public holidays
Force majeure events

We appreciate your understanding in such situations.

12. International Shipping

Currently, REISS AUDIO primarily ships within India.

If international shipping becomes available, the applicable shipping charges, customs duties, taxes, and delivery timelines will be communicated during checkout or before order confirmation.

13. Ownership & Risk

Ownership of the products transfers to the customer upon successful delivery at the shipping address provided.

Risk of loss or damage passes to the customer once the shipment has been delivered.

14. Contact Us

For any questions regarding shipping or delivery, please contact:

REISS AUDIO SOLUTIONS LLP

GF, RZ-188, Plot No. 188
Ravi Nagar Extension
Vikas Puri
West Delhi, Delhi – 110018
India

GSTIN: 07ABNFR0904J1Z2

Email: support@[yourdomain].com

Phone: +91-XXXXXXXXXX

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)