Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: July 2026

At REISS AUDIO SOLUTIONS LLP ("REISS AUDIO", "we", "our", or "us"), customer satisfaction is our priority. This Refund & Cancellation Policy explains the terms governing order cancellations, returns, replacements, and refunds for purchases made through our website.

1. Company Information

Legal Business Name: REISS AUDIO SOLUTIONS LLP

GSTIN: 07ABNFR0904J1Z2

Registered Office:

GF, RZ-188, Plot No. 188
Ravi Nagar Extension
Vikas Puri
West Delhi, Delhi – 110018
India

Email: support@[yourdomain].com

Customer Support: +91-XXXXXXXXXX

2. Order Cancellation

Before Shipment

Orders may be cancelled without any cancellation charges before they have been dispatched from our warehouse.

If payment has already been made, the refund will be initiated to the original payment method.

After Shipment

Once an order has been shipped, it cannot be cancelled. Customers may request a return only if the product qualifies under our Return Policy.

3. Return Eligibility

Returns are accepted only under the following circumstances:

  • Product received is damaged during transit.
  • Wrong product delivered.
  • Product has a verified manufacturing defect.
  • Product is incomplete or missing components.
  • Product received is significantly different from what was ordered.

Return requests must be submitted within 7 days of delivery.

4. Conditions for Returns

To be eligible for a return:

  • Product must be unused.
  • Product must be in its original packaging.
  • All accessories, manuals, warranty cards, and invoices must be included.
  • Product must not show signs of installation, misuse, or physical damage.

Products returned without original packaging or accessories may not qualify for a refund.

5. Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to improper installation.
  • Damage caused by incorrect wiring or electrical faults.
  • Water-damaged products.
  • Products modified or repaired by unauthorized persons.
  • Physical or accidental damage after delivery.
  • Normal wear and tear.
  • Products purchased under clearance or final sale offers (unless defective).

6. Replacement Policy

Eligible products may be replaced if:

  • They are received damaged.
  • They have a verified manufacturing defect.
  • Incorrect items were delivered.

Replacement is subject to stock availability. If a replacement is unavailable, an appropriate refund may be issued.

7. Refund Process

Once the returned product is received and inspected, customers will be notified regarding approval or rejection of the refund.

If approved, the refund will be processed to the original payment method.

Typical refund timelines are:

  • UPI: 2–5 business days
  • Credit/Debit Cards: 5–7 business days
  • Net Banking: 5–7 business days
  • Wallets: As per the payment provider's processing time

Processing times may vary depending on the payment gateway or issuing bank.

8. Shipping Charges

Original shipping charges, if any, are generally non-refundable unless:

  • The wrong product was shipped.
  • The product arrived damaged.
  • A verified manufacturing defect is confirmed.

9. Return Shipping

If the return is approved due to our error (wrong item, damaged product, or manufacturing defect), REISS AUDIO may arrange return pickup or reimburse reasonable return shipping charges.

For all other approved returns, the customer may be responsible for return shipping costs.

10. Inspection of Returned Products

Every returned product undergoes a quality inspection before any refund or replacement is approved.

If inspection reveals damage caused by misuse, improper installation, or unauthorized modifications, the return request may be declined.

11. Warranty Claims

Products covered under warranty should be claimed according to the applicable Warranty Policy.

Warranty claims are separate from this Refund & Cancellation Policy and may involve repair or replacement instead of a refund.

12. Failed Deliveries

Orders returned due to incorrect shipping addresses, repeated failed delivery attempts, or customer refusal may be subject to applicable shipping and handling charges before reshipment or refund.

13. Contact Us

For return, cancellation, or refund assistance, please contact:

REISS AUDIO SOLUTIONS LLP

GF, RZ-188, Plot No. 188
Ravi Nagar Extension
Vikas Puri
West Delhi – 110018
Delhi, India

GSTIN: 07ABNFR0904J1Z2

Email: support@[yourdomain].com

Phone: +91-XXXXXXXXXX

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)